Through our experience moving tens of thousands of employees annually, we know how to anticipate a client’s needs.  However, we realize that each client faces unique relocation challenges.  So, we begin every relationship simply by listening.   Dedicated account management ensures excellence in service. 

To help manage your relocation and ensure quality, our dedicated account management team provides:

1.       Single point of contact to track services most important to you
2.       Regularly scheduled performance evaluation meetings
3.       Transferee satisfaction survey following each move

The result is performance you can measure, enhanced transferee satisfaction, and ultimately, more successful relocations.
 
As an agent for North American Van Lines, we are part of the largest family of moving companies in the world. With owned operations in 40 countries, and certified partners in 135 more, we can help relocate your employees virtually anywhere, anytime. 
 
Our extensive capacity and manpower means your employees’ moves are our first priority, with punctual pickup and delivery, even during high-volume periods.  And by using Six Sigma methodology, we can maximize capacity more efficiently, ensuring we can meet our clients’ growing needs.
 
The North American Van Lines Account Advisory Council helps clients drive improvement and innovation. Composed of many Fortune 500 clients, our Account Advisory Council meets biannually to explore new ideas and service improvements.  The Council’s feedback helps us deliver more consistent, reliable quality.  This process has helped us enhance key services including reporting capabilities, invoice and billing processes, and claims performance.

Simplifying administration through innovation, we offer:

1.       Satellite shipment tracking with 24-hour online access
2.       Paperless electronic invoicing system
3.       Online performance and claims reporting

Premier Moving Services™

For those moves that require a more “dedicated” service, University’s Premier Moving Services™ is the answer. This service includes everything a traditional corporate move does with the addition of some “extras” to help get your executive settled in and productive sooner.

Members of our "Elite Fleet" will handle the move from start to finish. Elite services include a dedicated crew to pack, load and deliver, exclusive use of trailer, personal concierge services, and only those drivers who meet North American Van Lines Vanguard and Vanguard Gold stringent performance levels for van operator excellence.

Personal Concierge Service

Our “Personal Concierge” will work directly with the Executive transferee and/or their assistant during the move process to coordinate the following services:

At Origin

• On-site liaison
• Supplier coordination
• Coordination of destination item placement strategy
• Coordinate “express items” that need to be moved ahead
• Window treatments, light fixtures, or artwork
• Miscellaneous errands
• Cleaners, store, walk pets, watch the children 

At Destination

• Coordinate arrival of “Express Items” shipped early
  • Set up of “Move-in Kit”
    • Includes folding table, chairs for use during move-in, beverages, snacks, dish soap, rubber gloves, sanitizers and wipes, temporary shower curtain, toilet and nose tissue, paper plates, plastic cups and utensils, trash bags, paper towels, coffee mugs, new address postcards
• Coordination of Maid Service
  • Sweep and mop floors, sweep out garage, clean and prepare bathrooms
• Ala Carte Services
  • Carpet cleaning
  • Lawn service
  • Snow removal
  • Pool service
  • Home organization – closets, drawers, etc.
• Set up utility services
  • Gas, electric, phone, cable, or satellite
  • Obtain recycling containers and schedule
  • Set up newspaper delivery
  • Child care
  • Pet services
• Travel arrangements
  • Flights, hotel, dinner
• Kids' Moving Pack provided by First Books
  • Kids on the Move Book, 52 things to do in the car card deck, note pad, pencils, crayons, and an exclusive backpack
  • The Moving Book: A Kids' Survival Guide provided by First Books

Quality

University Moving and Storage's goal is 100% Customer Satisfaction. Through investment in technology and the implementation of a Quality Committee comprised of agents and corporate management, North American Van Lines developed the Quality Index System. When it comes to judging our success, it is not what we think, but what our customers say that matters.  That is why North American Van Lines performs customer satisfaction surveys on 32% of all relocations. An independent third party firm performs the surveys within 72 hours after delivery. The survey asks a variety of questions that range from the initial point of contact through final delivery, as well as allowing the customer to offer detailed comments. 

The data that is collected is then downloaded directly into the North American Van Lines Quality Index System so that we can continually monitor, measure, and improve customer satisfaction.